Online Help Topics

How to view my Order History

Mpix makes it easy to track your orders with our Order History tool. Once in the Mpix site you can click ‘my account’ on the top navigation bar, and then click Order History. Instantly you have order numbers, dates, details of your order, and tracking information. Tracking is only available with FedEx orders.

Still have a question about your order history? Simply contact us at customerservice@mpix.com

Update personal information

You can update your personal information at any time by clicking on the ‘My Account’ tab on any page when you are signed in. Here you can update your name, password, addresses and site preferences.

Change your password?

If you would like to change your password you can do so with Mpix’s ‘My Account’ tool which is located on the top navigation bar (you will only see this if you are logged-in). Simply click ‘my account’ and then click ‘personal information.'

Forgot your password

Mpix makes it easy to access your account, even if you do not remember your password. If you forgot your password, simply click on the ‘Forgot your password?’ button that is located below the Customer Sign In on the home page. You will be prompted for your email address, and within moments you will receive your customer Email and Password.

Preferences

Set up the Mpix website to your personal preferences by using your ‘My Account’ tool, which is located on the top navigation bar (you will only see this if you are logged-in). Simply click ‘my account’ and then click ‘Site Preferences.' In this tool you can set up the default settings for your images, albums, upload and shopping cart.

How to update Addresses?

Want to store multiple addresses? You can do this by using your ‘My Account’ tool, which is located on the top navigation bar (you will only see this if you are logged-in). Simply click ‘My Account’ and then click ‘My Addresses.' Here you can fill out any address to store. To complete, simply click ‘Add’.

Invoicing

All Mpix invoices are emailed to you immediately after your order is completed. For a copy of this invoice, or to have it sent again, please contact us at customerservice@mpix.com.

Tracking

Mpix makes it easy to track your orders with our Order History tool. Once in the Mpix site you can click ‘my account’ on the top navigation bar, and then click Order History. Instantly you have order numbers, dates, details of your order, and tracking information. Tracking is only available with FedEx orders.

Still have a question about your order history? Simply contact us at customerservice@mpix.com.