Can you provide DIY file specs (measurements and dpi) on the round ornament? I've created a square 2.75" .ai file with text and when uploaded it will not center in the ornament template.
Hey Keith! Our Customer Service team can provide you with these - please e-mail them at firstname.lastname@example.org and they will assist you. Thanks!
Could really use some ornaments with a vertical orientation for the photo... most of these are horizontal and it's really limiting me!!
Hey Emily! Thank you for the suggestion - we will pass this along to our team.
|Shelley Kent Nelson|
I just received the 3 ornaments I ordered, and I'm sad to say they are disappointing. The metal ornaments are not the same high quality as the previous acrylic ornaments...the image quality has suffered, and overall, they just seem "cheaper." On my circle ornament in the style "Dot Circles," the circle with the image is not centered in the ornament, just slightly off-centered. I started with high-res images, which should look crisp and clear, especially for such a small image on an ornament, but they are not good quality, and the color is slightly off. What a bummer...
Hey Shelly! We are so sorry about the quality of your ornaments. Please e-mail our customer service team so we can fix this for you! Their e-mail address is email@example.com.
|Julie Koepp Birdseye|
I had this same experience last year. The image on the printed ornament was "smeared" so to speak. It started in one spot, and then drug down, and you could see the stretched image marks, if that makes sense….the image started above the image box, and then drug down into the image box area. Never-the-less, here I am back this year to order more since it is a neat concept. Hoping the quality control has improved this year!!
Is there a way to make an Our First Christmas Ornament?
Hey Stacy! We do have our DIY ornament section that lets you customize and create your own design! It is located here: http://www.mpix.com/products/funstuff/ornaments/diy--246_1#cat=246. Thanks!
Are the ornaments one sided or is it printed on both sids? What are they made of?
Hey Stacy! The ornaments are double sided and printed on metal. Thanks!
Mpix Thank you
|Mary Ann Scalia Sullivan|
I see the size of the ornaments, but what is the size of the picture on it?
Hey Mary Ann! The size of the image on the ornament really depends on the ornament and template you select. With our templates, the images will all be around 1.840x1.200 (or so). However, if you are doing the DIY ornament, the image will cover the entire ornament area. Thanks!
Hi is it me or ornaments are a lot smaller than last year?
We apologize for the confusion, Jeannie. Our Holiday Ornaments are smaller this year than they were last year.
|Christine Ford Mediamolle|
I'm trying to create an ornament but 2013 isn't an option…can I still order a 2013 ornment??
You sure can, Christine. When you are adding your photos to the Ornament design you have selected, you are able to choose 2013 as the year.
|Renae Liotta Diaz|
When I ordered my 2013 ornaments, I thought I saw that I could still get ornaments that say 2012. Now that it's after Christmas and I have a chance to scan last years Christmas photos, I don't see any 2012 options anymore. Are they still available?
They sure are, Renae. When you are adding your photos to the Ornament design you have selected, you are able to choose 2012 as the year.
|Alexis Anderson Lavko|
Mpix Now that it's 2014, are you still able to choose 2012?
Hey Alexis, if you contact our customer service team at firstname.lastname@example.org they can make that change for you. Thanks!
is there a way to not have a date? I picked a design that didn't show a date but then it added it.
We apologize, Nicole, but there is not a way to remove the year/date from our Ornament designs at this time.