Placing an Order

In this topic:

• How to order?
• Why three shopping cart tabs?
• How many orders can I have in my cart?
• Why three different carts?
• How do I checkout multiple orders?
• Payment types
• Order History
• Secure Transactions
• How do I cancel my order?

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The shopping cart tabs help you customize your print order before checkout. The options include cropping, rotate, color conversion, borders, finishing services, framing, and retouching.

Print & Specialty Items tab
Customize specific images within the shopping cart.

Album-Level Items tab
Custom selections made will apply to the entire Express order.

Retouching tab
Select specific images that need retouching services.

You can have potentially three different orders in your Cart Summary.

1. Print and Specialty product orders
2. 19¢ print orders
3. MpixPress orders

There are three different carts because there are special shipping rates on 19¢ prints, and MpixPRESS orders have a different internal workflow than photographic prints. Having separate carts allows us to offer lower shipping charges on 19¢ print orders, reduce the likelihood of fulfillment errors in shipping, and to insure the fastest delivery for prints and press products.

For your convenience each cart is listed with the total number of items on order. Once you click ‘Checkout’ you will have the option to order all orders in your cart, or you can individually select the order to checkout. Your credit card statement will show a charge for each individual order. Each of the orders will be individually shipped and will incur their own shipping charge.

Mpix is able to accept payment in the form of Discover, Visa, and Mastercard.

Mpix makes it easy to track your orders with our Order History tool. Once in the Mpix site you can click ‘my account’ on the top navigation bar, and then click Order History. Instantly you have order numbers, dates, details of your order, and tracking information.

Still have a question about your order history? Simply contact us at customerservice@mpix.com

Mpix has privacy measures to protect the loss, misuse and alteration of the information under our control. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information collected on line. Access to data is limited to authorized Mpix staff members, and is further restricted by password protection mechanisms. Web security and security procedures are reviewed and may be updated on a regular basis to ensure strong data collection. By default, all orders placed on our site are done on a secure server that encrypts all financial information through SSL. Credit card information is not stored in our data base.

Mpix allows you a 30 minute window to cancel all orders. To cancel an order, please go to the My Account section and choose Order History. Here you will see a list of all orders. Simply click the "cancel" link next to the corresponding order.